Products are delivered to the address specified by the customer on the order form. The customer may, upon request, have the invoice sent to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
The customer is responsible for verifying the condition of the product packaging upon delivery and indicating any damage to the carrier on the delivery note, as well as to Fun G Sàrl. Any anomaly concerning delivery (damages, delivery-related missing products, damaged package, broken products) must be indicated upon receipt imperatively. In case of damage, the customer must inform the carrier no later than the first business day following the date of delivery.
The customer must address to us on the same day of delivery or, at the latest, one working day following delivery, any claim of delivery errors and/or non-conformity of products in kind or in quality compared to indications listed on the order. All claims made beyond this time frame will be rejected. This type of claims can be made to us:
- via the site under the heading : "contact"
- by mail : firstname.lastname@example.org
When product parts are in stock, delivery time is approximately 4-20 days (except in cases of force majeure, transport strikes, etc.)
By choosing the paid option Postpac Priority, if available, and when product parts are in stock, delivery time is approximately 2-8 days (except in cases of force majeure, transport strikes, etc.)